UX Design
Service Design
Web Design
SaaS Development
Design System Development
Design System Design
Accessibility Design
Client
Helsinki City
Role / service
Development & Design
Location / Year
@Helsinki | Finland 2022
Helsinki City had been using paper forms for variety of space and equipment reservations for large groups and sport clubs which was an overwhelming task for the city back office workers to manage. Due to the complexity and variance in user groups a user research project was carried out. This research campaign resulted in a UX Design phase which fragmented into various UI projects.
The team consisted of Helsinki city Developers and Designers. I was in charge of designing the recurring reservations flow and usability for the spaces and equipment department. This complex form based user flow was targeted for representatives of different sports clubs in Helsinki City.
Helsinki City has been digitalising it's preschool seat reservations system. I joined the reservations systems development project as an UX Designer to solve a specific challenge with large reservation handling in the back office system. The reservation system had problems with solving the large amounts of applications. These applications needed to be handled in a mass process.
Helsinki City invested into digitalising the visitor experience of Helsinki costal areas. I was invited to join a team to create a Progressive Web App for visitor to use. This App consisted of timetables for ferries, market place for local businesses, boat reservation systems and more.